There are several reasons why a sending rate limit/block was applied to your account:

• Recent Sending Statistics
• Spam Reports
• Abuse Complaint
• General Compliance Risk
• New accounts
• Account on Test Mode

If you wish to have the sending limit/block removed as quickly as possible, we encourage you to review the Esendex Compliance Guide and take action to improve the health of your account. Once you have made the appropriate changes to your account, contact our Support Team. Please include a summary of the actions taken and the answer to the following questions:

• What types of email will your account be sending? Transactional, marketing or both? If you are sending marketing emails, please enter the URL for your business’ privacy policy.
• What is your expected monthly volume of messages?
• Where do you source your database/list of email addresses? Additionally, could you please provide the URLs to any of these sources (e.g. any websites or domains you will be using with Esendex)?
• Are there any additional details about your business or sending practices that our team should take into consideration?

Once the ticket is created, our support team will review your account and work closely with you to help restore your account status.