Message Centre.
Get support for your Esendex Message Centre products.
Message Status Meanings
The message status you can see in Sent items describes what happened to the message.
Status | Explanation |
---|---|
Delivered | The Recipient’s handset or in some cases the Recipient’s network have acknowledged the message as received. |
Sent | The message has been sent to the network but not delivered to the handset as yet. |
Failed | The message could not be delivered by the network. |
Expired | The number is valid, but the handset has not acknowledged receipt of the message within 72 hours or if a voice message the call wasn’t answered within the specified number of attempts. |
Cancelled | The batch of messages was cancelled before sending. |
Partially Delivered | A message of 2 or more parts hasn’t been fully delivered by the network as yet. Some handsets will display the part of the message which has been delivered ending with ** other handsets won’t display the message until all parts have been delivered. |
Scheduled | The message has been created to go out at a future date. |
Acknowledged | A voice message where the recipient has pressed 1 on their handset when prompted. |
Rejected | A voice message where the recipient has pressed 9 on their handset when prompted. |
Connecting | A voice message which is still trying to connect to the recipient. |
Recommended articles
Can't find what you're looking for?
Speak to a member of our support team.